A while ago, I posted a letter I sent to Delta Air Lines [check it out].
A few weeks ago, I got a very nice voice mail from them!
I have not received any response from AirTran, who I also wrote around the same time.
Here’s the other letter I sent today. This one’s to Richard Anderson, CEO of Delta Air Lines.
Mr. Anderson,
I write to you today to commend you on what a fabulous job you are doing. On my recent trip from New York/JFK to Atlanta, I nearly missed my flight due to highway traffic. I arrived some 25 minutes before my flight was due to take off, frantic and sure I would not make it. I ran up to the First Class check-in desk, as it seemed to be the least busy, and I explained my situation. Graciously, the gentleman checked me in ahead of waiting First-Class patrons (of which I was not one).
I ran to security and to my gate and just made it as the plane was boarding. I do not recall the gentleman’s name, but he should be honored! I was even more surprised when my bag arrived in Atlanta! I had just recently had an altercation with an airline who will not be named, where I arrived at the airport about an hour before my flight was to depart, and they lost my bag! Barbarians, I tell you!
Another pleasant surprise came on my return flight when I arrived at JFK some 40 minutes early! Quite lovely, if you ask me.
I understand that these are trying times for you, and I commend your dedication to customer service all the more.
