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	<title>kind of awesome &#187; customerservice</title>
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	<link>http://kindofawesome.com</link>
	<description>not from concentrate</description>
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		<title>National Grid response</title>
		<link>http://kindofawesome.com/2009/08/18/national-grid-response/</link>
		<comments>http://kindofawesome.com/2009/08/18/national-grid-response/#comments</comments>
		<pubDate>Wed, 19 Aug 2009 03:11:10 +0000</pubDate>
		<dc:creator>tolar</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[customerservice]]></category>
		<category><![CDATA[fail]]></category>
		<category><![CDATA[letter]]></category>

		<guid isPermaLink="false">http://blog.tolar.ws/?p=284</guid>
		<description><![CDATA[National Grid&#8217;s response to my letter: Dear Online Customer, Thank you for your inquiry. The reason that the gas service was shut off was National Grid must change the gas meters every 17-20 years and since the service tech was at the property he changed the gas meter for your apartment. The landlord of the [...]]]></description>
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		<title>Letter to National Grid</title>
		<link>http://kindofawesome.com/2009/08/04/letter-to-national-grid/</link>
		<comments>http://kindofawesome.com/2009/08/04/letter-to-national-grid/#comments</comments>
		<pubDate>Wed, 05 Aug 2009 04:11:58 +0000</pubDate>
		<dc:creator>tolar</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[customerservice]]></category>
		<category><![CDATA[letter]]></category>

		<guid isPermaLink="false">http://blog.tolar.ws/?p=283</guid>
		<description><![CDATA[Here&#8217;s a letter I&#8217;ve just sent off to National Grid. Hi, I&#8217;m writing to complain. Tonight when i got home from work, I had a notice letting me know someone had been by, and to call you back regarding a gas meter. To my dismay, you had turned off my gas without my knowledge or [...]]]></description>
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		<title>[Update] Letter to Delta</title>
		<link>http://kindofawesome.com/2008/10/25/update-letter-to-delta/</link>
		<comments>http://kindofawesome.com/2008/10/25/update-letter-to-delta/#comments</comments>
		<pubDate>Sun, 26 Oct 2008 03:34:23 +0000</pubDate>
		<dc:creator>tolar</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[airtra]]></category>
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		<category><![CDATA[delta]]></category>
		<category><![CDATA[letter]]></category>

		<guid isPermaLink="false">http://blog.tolar.ws/?p=264</guid>
		<description><![CDATA[A while ago, I posted a letter I sent to Delta Air Lines [check it out]. A few weeks ago, I got a very nice voice mail from them! Delta Response I have not received any response from AirTran, who I also wrote around the same time.]]></description>
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		<title>Letter to Delta [2/2]</title>
		<link>http://kindofawesome.com/2008/09/07/letter-to-delta-22/</link>
		<comments>http://kindofawesome.com/2008/09/07/letter-to-delta-22/#comments</comments>
		<pubDate>Sun, 07 Sep 2008 21:31:38 +0000</pubDate>
		<dc:creator>tolar</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[airlines]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[customerservice]]></category>
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		<category><![CDATA[letter]]></category>

		<guid isPermaLink="false">http://blog.tolar.ws/?p=259</guid>
		<description><![CDATA[Here&#8217;s the other letter I sent today. This one&#8217;s to Richard Anderson, CEO of Delta Air Lines. Mr. Anderson, I write to you today to commend you on what a fabulous job you are doing. On my recent trip from New York/JFK to Atlanta, I nearly missed my flight due to highway traffic. I arrived [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>Letter to AirTran [1/2]</title>
		<link>http://kindofawesome.com/2008/09/07/letter-to-airtran-12/</link>
		<comments>http://kindofawesome.com/2008/09/07/letter-to-airtran-12/#comments</comments>
		<pubDate>Sun, 07 Sep 2008 21:30:15 +0000</pubDate>
		<dc:creator>tolar</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[airlines]]></category>
		<category><![CDATA[airtran]]></category>
		<category><![CDATA[corporate]]></category>
		<category><![CDATA[customerservice]]></category>
		<category><![CDATA[letter]]></category>

		<guid isPermaLink="false">http://blog.tolar.ws/?p=258</guid>
		<description><![CDATA[I sent off a couple of letters today. Here&#8217;s one I sent to Bob Fornaro, President of AirTran Airways. I will post any response I get from AirTran. Mr. Fornaro, Lose my bag once, shame on you. Lose my bag twice, shame on me. That&#8217;s right. On my last two trips with AirTran, my bags [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>the customer</title>
		<link>http://kindofawesome.com/2008/04/23/the-customer/</link>
		<comments>http://kindofawesome.com/2008/04/23/the-customer/#comments</comments>
		<pubDate>Thu, 24 Apr 2008 02:38:40 +0000</pubDate>
		<dc:creator>tolar</dc:creator>
				<category><![CDATA[business]]></category>
		<category><![CDATA[customerservice]]></category>

		<guid isPermaLink="false">http://blog.tolar.ws/?p=231</guid>
		<description><![CDATA[&#8220;Who is a customer? The customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider in our business, he is part of it. We are not [...]]]></description>
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